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Frequently Asked Questions

Still no answer? Message us on WhatsApp — we are happy to help.

How long does an order take?

Typically 1–3 working days depending on the product and quantity. For large or urgent orders, please confirm with us on WhatsApp first.

Can I use a custom size or my own design?

Yes. Most products support custom sizes — message us to discuss size and artwork before or after ordering.

Which payment methods are available?

Manual bank transfer, plus online payment by credit/debit card, GoPay, OVO, DANA and QRIS.

How do I check shipping costs?

At checkout, enter your address and postcode then tap "Check Shipping" — the system lists couriers with prices and estimated delivery times automatically.

Is there a wholesale price for bulk orders?

Yes — selected products have tiered wholesale pricing based on quantity, shown on the product page.

Do you offer cash on delivery?

Online orders are paid by transfer or payment gateway only. Cash is still accepted for walk-in orders at our Binjai shop.

What if there is a printing error or a defect?

Contact us on WhatsApp within 48 hours of receiving your order with photo or video evidence, and we will handle it under our product warranty policy.

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